Customer service
Thank you for shopping with Wild For Life. We hope all the questions you may have are answered here, however if there’s anything else we can do to assist you, we’re always happy to help.
Contents
Orders
How do I place an order?
Ordering is simple. Enjoy browsing our product range or be inspired through our delicious recipes – find the products you desire, click ‘add to cart’ or ‘make me yours’. When all products are added to the cart, checkout via the cart icon at the top right of the page. Fill in your details and preferred payment. Click ‘Place Order’ and voila you have ordered.
Do I need an account to place an order?
You don’t need an account to place an order. If you love what you see, please tick to receive our newsletters filled with inspiring recipes and deliciousness.
How do I track my order?
Please be sure to include your email address on your order to ensure easy postal tracking. You will receive an email via Sendle or Australia Post with a tracking number and link to follow your package.
Payment
What payment methods are accepted?
We accept Paypal, Visa, Mastercard and American Express cards.
Shipping
What shipping methods are available?
Sendle is our preferred delivery method. If you require express post, please send an email to info@wildforlife.com.au
Do you ship Internationally?
Currently we do not offer International Shipping through our online store. Please enquire at info@wildforlife.com.au for International Shipping rates.
How long will it take to get my package?
Our delivery provider, Sendle uses a road-delivery network that is efficient and speedy. If your email address is provided, Sendle will email an estimated time of delivery to help you keep track of your order. In general, same city deliveries arrive overnight and deliveries to nearby cities within 2-3 days.
Returns
What are your policies on exchange, refund or returns?
The Wild for Life’s products are perishable goods and we are unfortunately unable to offer a refund or exchange on any purchase.
Wild for Life is not liable for any loss of goods by Sendle or Australia Post in the process of delivery to you. However, in some cases if your order does not arrive, Wild for Life may issue a discretionary refund. In those cases, a credit will be applied to your original method of payment.
It is Wild for Life’s policy to review the following circumstances for replacement of items – if your items arrive damaged or you receive the wrong order or exorbitantly late. Don’t hesitate to contact info@wildforlife.com.au with your order number and a brief description.
My order arrived damaged. What can I do?
Please send through an email to info@wildforlife.com.au with your order number and photos of the damaged items. Once we have reviewed the damaged items, a replacement will be sent at Wild for Life’s discretion.
General FAQ’s
Do you do samples?
Yes we do have samples of some of our products. Please send your enquiry to info@wildforlife.com.au
How do I open a wholesale account with Wild for Life?
For like-minded souls, it’s easy to open a wholesale account at Wild for Life. Fill out our online form or send us an email info@wildforlife.com.au and we will be in touch shortly.